Welcome to Flow. These Terms of Service (“Terms”) govern your access to and use of the Flow platform, including the website at main-flow.com, the Flow Sync Chrome extension, and all related services, features, and tools (collectively, the “Service”). The Service is operated by Flow Automation LLC (“Flow,” “we,” “us,” or “our”).
By creating an account, installing the Chrome extension, or otherwise accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
You must be at least 18 years old and have the legal authority to enter into these Terms to use the Service. By using the Service, you represent and warrant that you meet these requirements. If you are using the Service on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.
Flow is a freight automation platform designed for freight brokers and logistics professionals. The Service includes:
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:
You retain ownership of all data you input, extract, or upload through the Service (“Your Data”). We do not claim any ownership rights over Your Data.
By using the Service, you grant us a limited, non-exclusive license to store, process, and transmit Your Data solely for the purpose of providing and improving the Service. We will not use Your Data for any other purpose without your consent.
You are solely responsible for the accuracy, legality, and appropriateness of Your Data. You represent that you have all necessary rights and permissions to use, extract, and store the data you process through the Service.
The Service is offered in two subscription tiers:
The Service, including its design, code, features, branding, logos, and documentation, is the property of Flow Automation LLC and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the Service without our prior written consent.
“Flow,” the Flow logo, and all related names, marks, and slogans are trademarks of Flow Automation LLC. You may not use our trademarks without our prior written permission.
The Service integrates with or relies on third-party services, including but not limited to:
Email integrations (Gmail and Outlook) are entirely optional. You may connect or disconnect them at any time through the Flow Settings page. When connected, email data is used solely for sending and receiving freight-related communications within the platform. We do not use your email data for advertising, analytics, or any purpose unrelated to the core functionality of the Service.
Your use of third-party services is subject to their respective terms and privacy policies. We are not responsible for the availability, accuracy, or practices of any third-party services.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
We do not guarantee the accuracy or completeness of data extracted using the Extension. You are responsible for verifying all extracted data before relying on it for business decisions.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FLOW AUTOMATION LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.
You agree to indemnify, defend, and hold harmless Flow Automation LLC and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
Flow Automation LLC agrees to indemnify, defend, and hold harmless the Customer from and against any third-party claims alleging that the Service, as provided by Flow, infringes any third-party intellectual property rights. This obligation does not apply to claims arising from (a) modifications to the Service made by Customer, (b) use of the Service outside the scope of the documentation, or (c) Customer’s combination of the Service with products or services not provided by Flow.
We reserve the right to modify, suspend, or discontinue any part of the Service at any time without prior notice. We may update these Terms from time to time. If we make material changes, we will provide at least 30 days’ notice via email or in-platform notification and will update the “Last Updated” date and version number at the top of this page. Your continued use of the Service after the notice period constitutes your acceptance of the revised Terms.
These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.
Before initiating any formal legal proceedings, both parties agree to attempt resolution through good-faith negotiation for a period of thirty (30) days. If the dispute is not resolved through negotiation, it shall be settled by binding arbitration administered under the American Arbitration Association (AAA) Commercial Arbitration Rules, with the arbitration to take place in the State of Texas. The decision of the arbitrator shall be final and binding on both parties.
Either party may seek injunctive or equitable relief in the state or federal courts located in Texas to protect intellectual property rights or to prevent irreparable harm, and both parties consent to the personal jurisdiction of such courts for that purpose.
Flow commits to maintaining 99.5% platform availability each calendar month, measured as the percentage of total minutes in the month during which the Service is operational and accessible. Planned maintenance windows (Sundays, 2:00 AM to 6:00 AM Central Time) are excluded from the uptime calculation.
If monthly uptime falls below 99.5%, you are eligible for a service credit equal to 5% of that month’s subscription fee for each 0.5% below the 99.5% threshold, up to a maximum credit of 30% of that month’s fee. Service credits must be requested in writing within 30 days of the affected month and will be applied to a future invoice. Service credits are your sole and exclusive remedy for any failure to meet the uptime commitment.
Your Data is retained for the duration of your active subscription plus two (2) years following termination or expiration. During this period, you may access and export Your Data at any time.
You may export Your Data at any time in CSV format through the platform’s built-in export features. If you require assistance with data export, contact us at flowbros@main-flow.com.
Upon termination, Your Data will remain available for export for ninety (90) days. After the 90-day export window, Your Data will be permanently deleted within one hundred eighty (180) days unless you submit a written request to extend the retention period. Written requests for data deletion will be honored within ninety (90) days of receipt.
Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from events beyond that party’s reasonable control. Such events include, but are not limited to, natural disasters, pandemics, acts of war or terrorism, government actions or orders, internet or telecommunications infrastructure outages, power grid failures, and labor strikes or disputes.
The affected party must notify the other party in writing within forty-eight (48) hours of the event and must make reasonable efforts to resume performance as soon as practicable. If the force majeure event continues for more than sixty (60) days, either party may terminate the affected obligations by providing written notice.
Flow Automation LLC acts as a data processor with respect to Customer data processed through the Service. We are committed to complying with applicable data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
We may update these Terms from time to time. Material changes require at least thirty (30) days’ advance notice via email or in-platform notification before taking effect.
For Customers operating under a signed agreement (such as a Pilot Partnership Agreement or Enterprise Agreement) that incorporates these Terms by reference, amendments to the individual signed agreement require the written consent of both parties.
If you have questions about these Terms of Service, please contact us at:
Email: flowbros@main-flow.com
Website: main-flow.com